Comprehensive Hardware Protection Details
At Xtech, we believe in radical transparency. When you invest in an on-site repair for your Apple iPhone, iPad, MacBook, or Apple Watch, you receive authentic coverage that protects you against manufacturing and workmanship defects.
1. Screen & OLED Display Coverage
Our screen replacement warranty covers:
- Touchscreen unresponsiveness or dead touch zones across the display surface.
- Ghost touching (erratic screen taps occurring without physical finger contact).
2. Battery Replacement Coverage
Our battery replacement warranty covers:
- Abnormal capacity degradation significantly exceeding standard chemical wear.
- Sudden, erratic battery percentage drops (e.g. dropping rapidly from 40% to 5%).
- Unexpected device shutdowns under normal temperature conditions.
3. Ports, Cameras & Component Coverage
All other mechanical and electrical components (including charging ports, rear/front cameras, speaker modules, and microphones) are protected against functional failure during the warranty term.
What Is NOT Covered Under Warranty?
To ensure fair service for all customers, our warranty policy does not cover issues resulting from external accidental damage or improper handling post-repair:
- Physical Impact Damage: Cracked, shattered, or chipped front/back glass resulting from drops, crushing, or heavy pressure.
- Liquid & Moisture Ingress: Damage caused by submersion in water, swimming pools, drinks, or exposure to excessive steam.
- Third-Party Tampering: Opening, modifying, or servicing the device by another repair provider or unauthorized individual.
- Software Issues & Jailbreaking: Operating system corruptions, beta software crashes, or user-induced software locks.
How to File a Warranty Claim in 3 Simple Steps
- Verify Online: Go to our Track Order Portal and enter your Order Number and phone number to verify your active warranty status.
- Contact Us: Message or call our dispatch desk at +20 150 542 1686 with a brief description of the issue.
- On-Site Resolution: We schedule a priority mobile technician visit to your address to test the part and replace it on-site immediately if defective.
Need a new repair? Browse our supported services for iPhone Repair, iPad Repair, MacBook Repair, and Apple Watch Repair. Learn more about our replacement component standards in our Parts Quality Guide.